Customer service
Contact SentinHome
A question about a product, an order or a return? Our team replies within 24 to 48 working hours.
- Reply within 24–48 hWorking days, by email, from a real person.
- Order trackingDelivered in 7 to 15 working days. Your tracking link is sent by email.
- 14 days to change your mindReturns are possible for 14 days after delivery.
Send us a message
For an order, add your order number: we will reply faster.
Before writing to us
Where is my order?
Orders ship within 1 to 2 working days and arrive in 7 to 15 working days. The tracking link is in your shipping confirmation email.
How do I return a product?
You have 14 days after delivery. Send us a message with your order number and we will tell you how to proceed.
Which product suits my home?
Describe your home (flat, house, rental) and what worries you: we will suggest a simple solution, without a subscription.