Frequently asked questions
Delivery & lead times
Dispatch within 1 to 2 working days, delivery generally within 7 to 15 working days depending on your location (maximum lead time: 17 working days after payment).
Returns & warranty
You have 14 days to change your mind. All our products come with the statutory warranty of conformity (2 years) and the warranty against hidden defects.
Secure payment
Your banking details are encrypted and never pass through our servers.
Responsive support
A question before or after your purchase? We reply quickly via our contact page.
How do I install my products?
Most of our products are easy to install, in a few minutes and without complicated tools. The installation method (adhesive, screwed or clip-on) is specified on each product page.
Do I need a subscription?
No. Our products work with a single payment, with no subscription or recurring fees.
How are customer reviews collected?
Customer reviews: the reviews published on the site come only from customers who have placed an order on SentinHome, invited to leave a review by an email sent about 3 weeks after their order was shipped. They are published unedited; negative reviews are not removed. They are displayed from most recent to oldest.