This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from our shop.
Data controller
Nicolas Foucaud EI (SentinHome), 24 Rue de la Treille, 17140 Lagord, France – info@sentinhome.fr.
Information collected
Name, delivery and billing address, email address, telephone number (passed to the carrier and the supplier only for the delivery of your order), payment information (processed securely by our payment provider, never stored by us).
Use of data and legal bases
Performance of the contract (order processing, delivery, customer service); legal obligation (accounting records); consent (newsletter, non-essential cookies); legitimate interest (site security, fraud prevention).
Data sharing
We never sell your personal data. It may be shared with the service providers needed to process the order (carriers, suppliers, payment providers).
Improving our services
Your data may also be used by our technical hosting solution to improve its services and personalise the display of the shop, as part of its own secure processing. No other merchant has access to it.
Cookies and trackers
This site uses cookies that are strictly necessary for it to function (basket, login), as well as personalisation, audience measurement and targeted advertising cookies (notably as part of online advertising campaigns). These are only placed after you have given your consent, collected via the banner displayed on your first visit. You can change your choices at any time via the “Manage your preferences” link in this banner.
Retention period
Your data is kept for as long as necessary to manage your order and the customer relationship, then archived for the periods required by our accounting and tax obligations. Data linked to marketing consent is kept for up to 3 years after your last contact with us.
Data transfers outside the European Union
Some of the technical service providers we use, notably for hosting the site, may process your data outside the European Union. In that case, this processing is governed by appropriate safeguards ensuring a level of protection equivalent to that of the GDPR (standard contractual clauses or adequacy decision).
Your rights (GDPR)
In accordance with the GDPR and the French Data Protection Act (Informatique et Libertés), you have the right of access, rectification, erasure, restriction, portability and objection, the right to withdraw your consent at any time, and the right to set directives on what happens to your data after your death. To exercise them: info@sentinhome.fr. You may lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés, cnil.fr).